Frequently Asked Questions

Everything you need to know about shopping with AlTerra Retail

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, AlTerra Retail ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

Are your materials sustainably sourced?

At AlTerra Retail, LLC, we prioritize ethical manufacturing. We partner with suppliers who utilize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.